Things you may need to know
MANUALS
Find our FAQs here. There you’ll find answers to questions regarding audio in/out, power, shipping etc.
We build our pedals with through-hole components, by hand in small batches. If we have units in stock then they will ship within 3 days. If we are out of stock at the time of order then the pedal will be made to order and will ship within 1 - 2 weeks. Our Instagram is a good resource for updates. If you’re worried about delivery times please just get in touch, we’ll be happy to work with you as best we can.
After purchase, if you have any issues with one of our pedals, the best thing to do is to first consult the manual (above) to reference and confirm correct functionality. Next, please contact us at info@otisaudio.com.au as soon as possible with a description of the symptoms, even if the warranty period (outlined below) has expired. We know the pains of broken gear all too well, if there’s something we can do to help then we’ll certainly have a crack.
OTIS will repair or replace any malfunctioning product for a period of 2 years after the purchase date. After 2 years, please just get in touch via the email above and we’ll do our best to sort you out. Problems resulting from modifications or misuse may cancel this warranty. The Owner will cover all shipping expenses.